The following terms and conditions will apply to all training services provided by Leading Minds.

1. BOOKING PROCEDURE
Provisional bookings may be made via the telephone. All bookings must then be confirmed by faxing the registration form.

2. PAYMENT OF FEES
Fees are payable 2 weeks prior to the start of the course. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in US$.

3. LATE PAYMENT
Leading Minds reserves the right to charge interest on overdue debts at 1.5% per month.

4. CANCELLATION FEES
At the discretion of Leading Minds cancellation fees may be waived, in full or in part, where delegates are transferring to another course. Otherwise the following scale of cancellation charges will apply:

More than 2 weeks notice:
- No charge for scheduled public courses
- 50% of total fee for in-company courses and consultancy services

Less than 2 weeks notice:
- 100% of total fee for scheduled public courses
- 100% of total fee for in-company courses and consultancy services

Cancellations or rescheduling of services must be in writing.

5. DELEGATE SUBSTITUTIONS
The substitution of named delegates by another from the same company can be made at any time up to the start of the course, provided the course administrator is advised in advance. As we strongly recommend that delegates allow approximately 3 to 4 days to work through the pre-course reading list, in order to be adequately prepared for attending the course, Leading Minds cannot be held responsible for the results of the substituted delegate.

6. NON ATTENDANCE
Refunds, either in full or part, will not be considered where delegates do not, for any reason, attend the course.

7. LATE ARRIVALS
Delegates arriving more than 15 minutes late will be allowed to join the course only at the trainer's discretion.

8. COURSE SPECIFICATION
A profile of each course is available and delegates should ensure that the course level selected is appropriate to both their needs and their ability. If in doubt please ask for guidance, as we are always pleased to advise. Leading Minds reserves the right to change the course content before or during the course and does not accept responsibility for the full course curriculum not being covered.

9. DELEGATE PROFILE
Leading Minds will render every assistance to advise delegates on the most suitable course for their experience and requirements.
However, in the interests of other delegates Leading Minds reserves the right to remove a delegate from a course, if, in the opinion of the trainer, the delegate is unable, through lack of the appropriate ability/experience to keep up with the course. Every effort will be made to provide alternative tuition on a mutually convenient date without further charge. No refund can be made if the delegate /client chooses not to take up the offer of the alternative tuition.

10. COURSE TIMES
Course start times are as detailed in joining instructions. Delegates should arrive 15 minutes before the announced starting time to ensure a punctual start. There are 15 minutes breaks for refreshments, at appropriate times, during both morning and afternoon sessions, and a one hour break for lunch.

11. CANCELLATION OF COURSES
Leading Minds will make every effort to run all advertised courses once reservations have been confirmed but reserve the right to amend its published course schedule at any time and to postpone or cancel any course. In the event of any of the above, confirmed delegates will be offered an alternative course placement. If no alternative date can be agreed, delegates will be entitled to a full refund of course fees paid. Should external forces mean that a course cannot take place or has to be cut short, Leading Minds will not be liable to reimburse the client for the course or the expenses, but will reschedule the course on a mutually convenient date. In any event Leading Minds will not be liable for any loss or expenses caused to the client.

12. JOINING INSTRUCTIONS
Full joining instructions will be forwarded once payment has been received and cleared prior to the courses commencing.

13. COURSE REFERENCE MANUALS
All course reference manuals and examples remain the property of Leading Minds and may not be reproduced or copied by the client without the expressed written permission of Leading Minds.