Introduction

Executive Assistants are needed in all industries. They are the right-hand of executives and at times may even act as proxy for the executive representing him/her in meetings or communications. So they have to be prepared for every situation.
A one-day comprehensive training program focusing on the skills that an Executive Assistant should acquire to enable her to handle all situations and give the right image of her company and executive. The workshop will cover learning & practicing the necessary communication skills and etiquette techniques.

Objectives

The course will help you:

• Give a professional and good impression of your company and executive
• Understand different situations and be able to handle them
• Apply Business Etiquette techniques and communication skills
• Learn social skills needed when hosting events at the office
• Approach any condition with a positive attitude and thinking

Duration

1 Full Day

Course Outline

• Dress code & grooming
• Meeting & Greeting of clients/guests
• Addressing of dignitaries or VIPs in writing & face-to-face
• Dining Etiquette
• Telephone skills/Listening skills
• Use of verbal & non-verbal communication skills
• Relaxation techniques
• Positive thinking

Methodology

The course will be presented in a workshop-style with many exercises, role plays and case studies. Our small-size class approach ensures maximum interaction and participation among all delegates.

Who Should Attend?

Executive Assistants
Anyone acting as support to executives